Car Guys vs Bean Counters ?? The Battle for the Soul of the American Business? is Lutz telling it like it is, just as he did throughout his career and especially during his last nine years at General Motors.
The Lutz book has dozens of humorous (but scary) examples of bureaucracy overload. ?In the Chapter entitled, ?A Failed ?Culture of Excellence?? Lutz tells of a speech given by the dean of automotive writers, David E. Davis Jr., to GM executives.? A few days after, what Davis considered to be a successful speech, he received a letter from the General Motors ?Outside Speaker Effective Analysis Group? with a statistical analysis of his speech.
Lutz?s response was ?This was the result of too much money and too many overly educated, almost academically oriented people focusing their ray guns of unbridled excellence on targets of complete irrelevance.?
Several chapters deal with the nine year period when Lutz was asked to return to GM to head up GM North American development in September 2001.? He also talks about the Volt, other new products and of the GM bankruptcy.